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Terms and Conditions

Shipment Delivery

  • Please inspect shipment immediately upon receipt.  Claims can only be considered within 7 days after receiving of the merchandise.
  • Shipments are subject to a handling charge unless order is greater than $ 500.00 excluding case good items.  Actual freight charges are applied  to shipments outside the continental United States.
  • Prices are quoted F.O.B. Gig Harbor, WA.  We make every effort to maintain our prices for the duration of our catalog and online but reserve the right to make changes based upon manufacturers’ price changes or product availability.

Product Returns

  • To arrange for a return, please call Customer Service at 1-877-434-1163.
  • The following conditions will apply to all returns:
    • A Return authorization number must be obtained from Customer Service prior to returning a product.
    • All returns must include a copy of the invoice and a reason for the return.
    • Products in original resalable condition will be credited, exchanged, or repaired if received within 30 days of the invoice date.
    • Products returned 30 to 60 days from invoice date will receive in-store credit.
    • Products will not be accepted for return if more than 60 days have passed from the invoice date.
    • The following items cannot be returned:
      • Opened handpieces, small equipment, custom-ordered products, and special order items.
      • Expired or short dated products that cannot be returned to the manufacturer.
      • Shipping charges will apply to all returns.


Credit for return of saleable products is subject to being withheld until inspected by manufacturer.

  • Products returned as defective will not be credited or exchanged until verified by the manufacturer.
  • Replacement products shipped to you prior to the return being received will be charged to your account.  When the return is received credit will be determined and credited to your account.
  • Credit will be given only for products purchased from Scott’s Dental Supply.  The title is retained for all goods and services until such goods and equipment are paid in full.

Other Terms and Conditions

  • A service charge of 1.75% per month (21% annually) may be applied to accounts more than 30 days past due.
  • Hygiene Direct is authorized to charge the credit card on file for balances 60 days past due.
  • Hygiene Direct reserves the right to refuse orders, deny credit, and cancel unfulfilled orders when the credit condition of a customer’s account requires such action.

Your business is greatly appreciated!

Hygiene Direct LLC
9770 44th Ave Nw Ste 104
Gig Harbor, WA 98332-8808
Phone: 1-877-434-1163